What you see in the admin
Reviews appear only after you approve them
Customers rate and review a meal. A review shows on that meal's page only after you approve it, and every decision is recorded in the Audit Log.
Reviews and customer feedback
Meal Reviews and Customer Surveys for Meal Prep Businesses
Customers rate meals, you approve what shows on your menu, and a short survey after each delivery tells you how the week really went.
The problem
I get great feedback in DMs and then it disappears. And the one bad week I only hear about when somebody cancels.
I would like reviews on my menu without strangers posting whatever they want, and a quick pulse after every delivery.
How it works
Real screens from the live demo, with sample data only.
What your customer sees
A four-question survey after each order
Once an order is delivered or picked up, its customer can answer four quick questions: overall, the food, the delivery or pickup, and whether they would recommend you, with an optional comment. One answer per order, and only you see it.
What you see in the admin
The answers, by week
Pick your dates and see how many answered and the response rate, the average ratings for overall, food and delivery or pickup, the share who would recommend you, the same by week, and every comment with its order and customer. A CSV downloads one row per answer. Surveys are separate from meal reviews.
What is included, and in which plan
Each plan includes everything in the plans before it.
Reviews
Customers rate meals; you approve what shows on the menu.
In Basic and aboveSurveys
A short survey after each order.
In Advanced and above
How it helps you grow
Trust for new customers
Approved reviews on a meal's page help someone who has never ordered pick with more confidence.
Problems caught early
Delivery and pickup ratings by week show where a week slipped, before it becomes a cancellation.
Know what to keep making
Reviews tell you which meals customers rave about, so your menu follows what they like.
Try it in the demo
These links open the exact screens in the live demo, in a new tab. Nothing in the demo is real: no payments, no emails, no customers.
Admin links ask you to click Sign In once. The demo fills in the sample login for you.
Questions owners ask
Can I choose which reviews show on my menu?
Yes. A review appears on a meal's page only after you approve it, and you can reject it instead.
Do customers get the survey automatically?
On your own site we set up the email that links the survey after delivery, and customers also find it in their order history. The link works only for the customer who placed the order.
Who can see the survey answers?
Only you. Customers answer once per order, and the answers are separate from the public meal reviews.
Can I download the answers?
Yes. The surveys page has a CSV that downloads one row per answer for the dates you choose.
Related features
Loyalty and word of mouth
Reward points, referrals, gift cards and coupons that bring customers back and bring friends.
Reports and insights
Analytics, repeat rate and churn, CSV exports and a sales tax report.
AI tools
A customer chat assistant with a Conversations page, food photo styling, and Trend Finder for new meal ideas.
Want to see it with your menu?
We set it up for you and move your existing customers over. Call us or talk to Alex, and we will show you how it would work for your business. You can also read the demo guide first.